Your appointments are very important to us, we understand that sometimes schedule adjustments are necessary, however we respectfully request at least 24 hours notice for cancellations.
Please appreciate that when you forget to cancel your appointment without giving enough notice, We miss the opportunity to fill the appointment time, whilst clients on our waiting list miss the opportunity to receive treatment.
Less than 24 hours notice to cancel, rearrange or postpone an appointment will result in a charge of 50% of the reserve treatment cost.
No-shows or canceling less than two hours prior to your appointment will result in a 100% charge of the reserve treatment cost.
For appointments made within the 24 hour period that need to cancel, the client then needs to cancel at least three hours before the reserved appointment time, or this will result in a 50% charge of the treatment cost.
I am happy to reschedule or cancel your appointment if necessary, however, in order to accommodate our other guests, we require 24 hours’ notice. Canceling or rescheduling outside of store hours is acceptable via email firstname.lastname@example.org or text message to (612) 405-3188
Thank you for reading, please do not hesitate to ask if any part of this is unclear. The cancellation fees will need to be paid in full before any future bookings will be made. Thank you so much for understanding.